General Support
If you need assistance, please contact me at support@colvistechnologies.com. A clear description of the issue helps me respond with care and accuracy.
What To Include
Please do not email passwords, access codes, or unredacted sensitive documents. Describe the issue first; remove personal information from any screenshots you choose to send.
Technical Issues
Include the device, operating system, browser or app version, and a brief description of what happened.
Privacy Questions
Tell me which information or choice you need help understanding. You can also read the Privacy Policy before contacting me.
Accessibility
Tell me what you were trying to do and where you encountered a barrier. Include your browser and assistive technology, if relevant.
Response Times
I strive to respond as quickly as possible. Response times may vary depending on support volume and issue complexity.